Shipping & Returns

 

Shipping Information

All pieces are made to order, and will ship approximately 5-7 days after your order is placed.  

Once payment is successfully received, all placed orders are final and items will be considered sold. Items will be shipped promptly after payment confirmation.

The Tiny Torch is currently based in Singapore, so shipping will either be domestic (within Singapore) or international. Shipping within Singapore will take 2-5 days. International shipping will take 10-15 days, depending on customs processing times for your country. 

Singapore  — S$2 flat rate
The rest of the world — S$15 flat rate

 

A tracking number will be furnished upon shipment, which will allow you to check on the delivery status of the package. However, with the current exceptions of Singapore, the United Kingdom and Malaysia, all delivery statuses will be updated to port of arrival at destination country only.

The Tiny Torch is not responsible for any parcels that are lost during the shipping process.

Need your jewelry sooner? Get in touch about expedited shipping and I will see what I can do! 

 

Returns & Exchanges

All sales are final. It is my goal that you are as happy as possible with your new jewelry, so if the size or finish of your piece is unsatisfactory, please let me know, and an exchange can be arranged. 

Customized pieces are unfortunately not open for exchange.